A booking fee excluding other applicable taxes may be collected by Kuwait Dial24Hour for the transactions booked through the Platform. If at any time, the Users are not satisfied with the quality of the Service Provider, User may call Service provider care toll free number of this Platform wherein the complaint will be noted for review. Kuwait Dial24Hour holds the authority to decide if the booking fee should be refund for this compliant. Further, User will not have any right to claim or allege anything against Kuwait Dial24Hour in respect of services provided/money collected by the Service Provider from the User beyond the booking fee amount.

In any case should you in any manner wrongfully or illegally detain any director, employee, affiliate, agent, representative or subcontractor of Kuwait Dial24Hour, we shall be constrained to take all such actions including cancellation of the refund process. Any refund will stand forfeited without any further reference to you. This shall be in addition to and without prejudice to all our further remedies at law


User shall directly contact Kuwait Dial24Hour for processing any requests pertaining to cancellation of bookings.

On receiving cancellation request, the refund shall be governed by the Refund terms mentioned in the Agreement. The cancellation request should be raised before a minimum of 24 hours before the scheduled time for performance of service. For any requests that are not raised before 24 hours, the booking fee is non-refundable.